Just a quick post this as I work on a series of posts dealing with our winter trip to the Lake District and some observations on my winter kit. On 23rd December 2010, I ordered a host of Fuizion meals to keep the three of us going over the three days we'd be in the Lakes, wild camping in the bitter, hypothermic conditions anticipated. Reviews from various bloggers had led me inexorably to the conclusion that here was a company whose food I had to try. They were dispatched on 29th December 2010 and I knew I'd be back in the UK by 3rd January 2011 so I anticipated few problems. I'd ordered other items before the Christmas break, all of which arrived without incident, but no sign of the Fuizion package.
I contacted Fuizion and Tony suggested, as he'd be travelling from Portsmouth to Guildford, which was reasonably nearby to where I live, for other reasons, that he drop off a new package for me. Sadly, and through no fault of his, he couldn't be there in time for our departure so we arranged for him to swing by my home and drop them off whilst I made alternative arrangements. On 21st January 2011, the original package arrived and I contacted Tony to send it back. He told me to keep it and use them on my next walk.
This is a new company and customer service is the primary way a new company gains a reputation but if Fuizion continue making a good product and dealing with its customers in this way, they will continue to prosper and I wish them every success in future.