Sunday, 23 January 2011

Fuizion Food - Exceptional Food and Exceptional Service

Just a quick post this as I work on a series of posts dealing with our winter trip to the Lake District and some observations on my winter kit. On 23rd December 2010, I ordered a host of Fuizion meals to keep the three of us going over the three days we'd be in the Lakes, wild camping in the bitter, hypothermic conditions anticipated. Reviews from various bloggers had led me inexorably to the conclusion that here was a company whose food I had to try. They were dispatched on 29th December 2010 and I knew I'd be back in the UK by 3rd January 2011 so I anticipated few problems. I'd ordered other items before the Christmas break, all of which arrived without incident, but no sign of the Fuizion package.


I contacted Fuizion and Tony suggested, as he'd be travelling from Portsmouth to Guildford, which was reasonably nearby to where I live, for other reasons, that he drop off a new package for me. Sadly, and through no fault of his, he couldn't be there in time for our departure so we arranged for him to swing by my home and drop them off whilst I made alternative arrangements. On 21st January 2011, the original package arrived and I contacted Tony to send it back. He told me to keep it and use them on my next walk.


This is a new company and customer service is the primary way a new company gains a reputation but if Fuizion continue making a good product and dealing with its customers in this way, they will continue to prosper and I wish them every success in future.

6 comments:

  1. Thats fantastic. I bet he’s on your christmas card list now.

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  2. I should also mention that he was willing to send it, Special Delivery, to our B&B in Lancaster as well. It really was about as pleasant and helpful an experience as you could ask for. Really, really good stuff. Thanks again Tony.

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  3. Grade A guys over at Fuizion Foods. Product sells itself but customer service doesn't suffer. These guys try real hard to make sure everything goes to plan and makes me make sure I keep buying! Great example of another UK supplier excelling at what small companies do best.

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  4. I agree - I commented some time ago on cottage sellers becoming too big and forgetting the customers that made them that way in the first place. I remain optimistic that some cottage sellers will keep their feet on the ground as they become ever more successful.

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  5. Grade A guys over at Fuizion Foods. Product sells itself but customer service doesn't suffer. These guys try real hard to make sure everything goes to plan and makes me make sure I keep buying! Great example of another UK supplier excelling at what small companies do best.

    ReplyDelete
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